Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our MMB 11 Plus will meet or exceed your expectations but if you want to make a return - please contact our support team at info@mmb-direct.co.uk and we will respond within 24 hours to assist with the process.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.
What are your shipping options?
UK Domestic - Royal Mail Tracked 24 (1-2 business days)
Worldwide - UPS / Fedex / DHL. Customer is responsible for import taxes
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. info@mmb-direct.co.uk
Where do you ship from?
We ship from the UK and can post WORLDWIDE.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
