Shipping policy
Shipping Policy
Last updated: October, 2025.
At Demon Eyes, we aim to process and deliver all orders quickly and securely. This policy explains our delivery times, shipping methods, and other key information about how we handle your orders.
1. Order Processing
- Orders are typically processed within 1–2 working days (Monday–Friday, excluding public holidays).
- Orders placed after 2:00pm may be processed on the next working day.
- You’ll receive a confirmation email once your order has been dispatched, including tracking details where available.
2. Delivery Times
Delivery timeframes depend on your location and the shipping option selected at checkout. Estimated delivery times are shown at checkout and begin once the order has been dispatched.
Typical delivery windows:
- UK Mainland: 1–3 working days
- UK Highlands, Islands & Northern Ireland: 2–5 working days
- International Orders: 5–10 working days (customs clearance times may vary)
Please note that delivery times are estimates and not guaranteed. Delays caused by couriers, customs, or circumstances beyond our control are not our responsibility.
Some products have a longer delivery time.
3. Shipping Rates
Shipping costs are calculated automatically at checkout based on your delivery location, parcel size, and selected courier service. You’ll be able to view available rates and estimated delivery times before completing your purchase.
4. Tracking
Most orders are sent using tracked services. Tracking information will be sent to your registered email once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear after dispatch.
5. Lost or Delayed Parcels
- If your parcel has not arrived within the expected timeframe, please contact us at support@demoneyes.co.uk.
- Claims for lost parcels must be made within 14 days of the expected delivery date.
- We will liaise with the courier to investigate and resolve the issue as quickly as possible.
6. International Shipping & Customs
International orders may be subject to import duties, taxes, or customs clearance fees upon arrival in your country. These charges are the customer’s responsibility and are not included in our prices or shipping fees.
Please check your local customs regulations before ordering.
7. Damaged Deliveries
If your item arrives damaged:
- Report it to us within 48 hours of delivery with photos of the damage and packaging.
- We will arrange a replacement or refund once the issue is verified.
8. Contact Us
For questions regarding shipping or delivery, please contact our support team:
